Refund Policy

1. Overview

We strive to provide high-quality Neck Bands, Speakers, Ear Buds, Data Cables, Chargers, Car Chargers, Wired Earphones, and Smart Watches. If you are not completely satisfied with your purchase, we are here to help with our refund and return policy.

2. Refund Eligibility

You may request a refund or replacement under the following conditions:

• The item is defective or damaged upon arrival.
• The product received is different from what was ordered.
• Refunds will be credited back to the original payment method within [3] days.
  In the case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

3. Non-Refundable Items

• Products damaged due to misuse or improper handling.
• Items that show signs of wear and tear beyond initial use.
• Accessories such as data cables and chargers, unless defective.

4. Refund Process

• To request a refund, contact our support team at info@bourt.in with your order number and proof of issue (photo/video).
• Once approved, return the item to our address.
• Refunds will be processed within 7-10 business days after receiving the returned product.

5. Exchange Policy

• Exchanged and replacement products will be delivered within 7 days.
• If the same item is unavailable, we will provide a replacement or store credit within 7 days . Store credit can be used within 6 months.

6. Cancellation Policy

• Orders can be canceled before shipping.
• Once shipped, cancellations are not allowed, and you must follow the refund process.

7. Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective.
• We recommend using a trackable shipping service to ensure the return reaches us.

For further assistance, contact us at [info@bourt.in] or call [+91 98714 15985].